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Business Intelligence Team Case Study

Mercator Slovenia

Mercator is the largest supermarket in Slovenia, with nearly 500 stores. A data rich company, Mercator found it difficult and slow to extract meaningful information from their vast and complex data systems. Here is how 11Ants helped them.

situation

At Mercator, the Business Intelligence team have had to spend large amounts of time, developing reporting for the rest of the business.

“We got a lot of ad hoc demands from different branches of the company. We lost a lot of time producing those reports. We realized, the process is ineffective, and we were searching for a solution to reduce the workload”.

Watch the video to learn how 11Ants has greatly freed up the time of the Business Intelligence team at Mercator and enabled them to put data and insight into the hands of business teams.

MERCATOR VIDEO TRANSCRIPT

We already had a very high excellence and accuracy in our data reporting and analysis process; but we were kind of trying to spread the use of data through the company and also to reduce the workload of our data analysts. We got a lot of ad hoc demands from different branches of the company; and since this is a very big company we lost a lot of time, producing those reports. When we realized we were working too much time or that the process is ineffective, we were searching for a solution to reduce the workload. That was like the primary goal of our search or quest for a better tool.

 

I felt very empowered when I got the tool. Since I don't have to code long SQLs to get the report, I just click away through the tool and I get instant reports that are easy to read. Very friendly because of visualization; and I would tie that user friendliness of the tool to the very nice, very sexy visualizations you can incorporate in the reports. 

 

Before 11Ants, if you had a job that took you the whole day - let's say from data gathering to producing the report - now it takes only a few minutes and a few clicks in 11Ants. The friendliness of usage of 11Ants is just astonishing; and it's something that saves so much time. Now I have more time to work on complex data modeling and predictive analytics.

 

I mean, here, the main benefit is that you give the power of data to others. So they build their own reports on needs and wants. I also think that the time saving in our team is significant - we significantly dropped the number of demands for reports that we got because users can do it themselves by their needs. I also think that's why the other users like it very much, because it gives them ability to fluently read complex data and comprehend complex situations and models. I think everybody in our company loves the Performance module - you can look at how your users behaved and what customers you reached.

 

We use 11Ants now for reporting sales and key KPIs through time, looking at trends for cross-sell basket content, and the customer behavior. 

 

Having 11Ants just feels amazing - it feels kind of awesome. Because now instead of writing SQL code, I just click away through the tool and I get instant reports that are very user friendly, and usually I don't have to do any other stuff.

 

If 11Ants wasn't available to us anymore I'm afraid I, not just me, but our whole business intelligence team would start to drown in work again.

 

I would emphasize that we achieved two major breakthroughs: First of all is the usage of data across the company - since we got the tool out to different stakeholders or decision makers they can use the data, and we increase the usage of data overall. Second of all, is the time saving component amongst our team, since the others are using this tool, we don't get so many ad hoc demands for reports now. I think that it is a major benefit to that since we can do other strategically important stuff. 

 

11Ants makes you feel more empowered because you have the knowledge just a few clicks away. I mostly describe 11Ants as an easy-to-use analytic tool that gives you instant reports. You just click away through the user-friendly interface and you get a report. All the complex data just now joined in one very user friendly visualization.

 

I would also like to add that it had like an amazing support team that is always there for us when we need them.

 

If I would recommend 11Ants on a scale of 1 to 10 - I would give it a solid 10. Mainly because of ease of use, friendliness, and the time saving elements. My experience with 11 Ants is nothing but positive. 

tangible business benefits

With the introduction of 11Ants to the Mercator business, the Business Intelligence Team is now able to:

  • Save a lot of time.

  • Produce instant, useful reporting for the business.

  • Focus on more sophisticated, valuable analytics.

  • Democratize insights across the business.

  • Increase data usage across commercial teams.

See what 11Ants can do

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