The first step in customer-centric retailing is to get a sense of which of your customers are the most important to your business and...

There is a short read on Quartz discussing data mining and analytics at Alibaba and some examples of findings – worth the read. How...

Michael Schrage wrote an article for HBR titled Tesco’s Downfall Is a Warning to Data-Driven Retailers. The premise of the article is...

“The problem with our business” the exec at a several hundred retail store chain said, as he forlornly stared down into his coffee cup...

At 11Ants Analytics we’ve got a lot of respect for Don Peppers. Along with Martha Rogers, he’s undoubtedly authored some of the most...

James Taylor has written an excellent white paper of broad interest to retailers: Building Customer Engagement and Loyalty in Retail. ...

Deloitte in a new report discuss the impact of digital on retailing. There is much in this report and if you are a retailer that is...

It’s just over two years since the New York Times shocked half the free world with their article How Companies Learn Your Secrets – in...

Anyone involved in working with data will find this short series of articles and videos interesting and likely useful. The video of Kurt...

CNET carried an interesting article today which speaks volumes on how much retailers can learn by better understanding their...

Marcel Corstjens and Rajiv Lal write a thought-provoking article discussing six myths about customer loyalty programs on the Harvard...

Dramatic illustration of capacity for growth within your existing retail stores. It begs the question – what price to understand your...